Admin - Apr 15 2020
FAQs about Orders and Deliveries and the COVID-19 virus
1. Can I place an order? Will Cornea deliver the package?
Yes, Cornea's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for national shipping may be temporarily reduced. You can find updated delivery times on the product detail page for each item, and in checkout. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools). Our teams are working to ensure availability of these products, and continue to bring on additional capacity to deliver customer orders. We're continuing to ship all available selection in our inventory, but some products may currently take longer to ship. Please see our recent press releases for more information:
2. What's the status of my order and delivery? Can I change the address on my order?
You can track your order and deliveries from Your Orders on corneaworld.com or the cornea Mobile Shopping app. You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order here.
3. Why items are taking longer to ship?
As COVID-19 has spread, we have seen an increase in people shopping online. To serve our customers while also helping to ensure the safety of our associates, we have changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering items that are a higher priority for our customers. This has resulted in some of our delivery promises being longer than usual.
4. Is it safe to receive orders?
For guidance on Coronavirus, please refer to the World Health Organization website.
5. What is Cornea doing about price gouging?
We are working to ensure that no artificially raises prices on products during this pandemic We actively monitor our store and remove offers that violate our policy.
6. What is Amazon doing to keep customers and employees safe?
We are closely monitoring the impact of COVID-19. In addition to the thousands who are affected by the illness, thousands more are indirectly dealing with changes in their work, school, and community environments. Learn more about what we're doing to ensure the safety and support of our customers, communities, and employees during this difficult time on the Cornea.